Privacy Policy

Introduction

Elysian Keys is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and manage your data when you interact with our protected residential rental services in Bangkok, Thailand.

This policy applies to all information collected through our website, property viewings, rental applications, and ongoing property management services. For privacy-related questions, please contact us at [email protected].

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number through inquiry forms
• Identification documents for rental applications and security screening
• Employment and income verification for lease approvals
• Emergency contact information for property management purposes
• Communication preferences and special requirements

Property Access Information

For security and property management purposes, we may collect:

• Security system access codes and usage logs
• Visitor information through access control systems
• Property entry and exit records for security monitoring
• Maintenance request details and property condition reports

Automatically Collected Data

When you visit our website, we automatically collect:

• IP address, browser type, and device information
• Pages viewed, time spent on site, and referral sources
• Cookie data for functionality and analytics purposes

How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

• Processing rental inquiries and property viewings
• Conducting background checks and lease approvals
• Managing property access and security systems
• Coordinating maintenance and emergency services
• Communicating about property matters and lease terms

Security and Safety

• Monitoring access to protected properties
• Investigating security incidents or concerns
• Maintaining visitor logs and access records
• Coordinating with security service providers

Legal Compliance

• Meeting legal obligations under Thai property rental regulations
• Responding to lawful requests from authorities
• Maintaining required business and tax records

Data Sharing and Third Parties

We share your information with third parties only in the following circumstances:

Service Providers

We work with trusted service providers who assist with:

• Security system installation and monitoring
• Background check and identity verification services
• Property maintenance and repair contractors
• Website hosting and analytics platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

Property Owners

We share necessary information with property owners for lease approval and property management purposes, including tenant screening results and maintenance reports.

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or the safety of our residents and staff.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage with access limited to authorized personnel
• Regular security audits and system updates
• Employee training on data protection and confidentiality
• Secure disposal of documents containing personal information

Data Retention

We retain your personal information for different periods depending on the purpose:

• Inquiry information: Retained for 2 years unless you request earlier deletion
• Tenant records: Maintained for the lease duration plus 7 years for legal compliance
• Security access logs: Stored for 90 days unless required for incident investigation
• Website analytics: Aggregated data retained for 26 months

Your Privacy Rights

Under Thai personal data protection law, you have the following rights:

Right to Access

Request copies of personal information we hold about you and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data when no longer necessary for the purposes collected, subject to legal retention requirements.

Right to Object

Object to processing of your personal information for direct marketing or other purposes based on legitimate interests.

Right to Data Portability

Request transfer of your data to another service provider in a structured, commonly used format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking

Our website uses cookies for functionality and analytics. You can control cookie preferences through your browser settings or our cookie consent tool. For detailed information, please review our Cookie Policy.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email to current residents and prominent notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information

For privacy-related inquiries, requests, or concerns:

Governing Law

This Privacy Policy is governed by the Personal Data Protection Act B.E. 2562 (2019) of Thailand and the laws of the Kingdom of Thailand. Any disputes will be subject to the exclusive jurisdiction of Thai courts.